Top 10 Applications for an Enterprise Wiki

Below is my list of the Top 10 Applications for an Enterprise Wiki.

1. Sales Support - Sales has a huge need for information and a lot of time constraints. An Enterprise Wiki is a great way for an organization to support sales and for sales to share information.
2. Project Communication - An Enterprise Wiki isn't going to provide you with Gantt charts but it's a very effective way to manage the communication that's vital to project success.
3. Informal Learning - Wikis help people search for and share knowledge that enhances organizational performance.
4. Application Support - Wikis are an ideal way to bring people up to speed quickly and keep them informed about complex applications.
5. Channel Communications - Good communication is essential to channel effectiveness. Wikis make it easy to create dynamic, two way communications between an organization and its network.
6. Non-Profits - Because non-profits often have diverse stakeholders, wikis are an ideal way to foster communications and feedback.
7. Intranets - In many cases Enterprise Wikis are taking over as the primary means of internal communications and knowledge sharing.
8. Market Research - Enterprise Wikis, especially those that incorporate extensive blog capabilities are a powerful platform for capturing and sharing relevant information about prospects, markets, competitors and industry trends.
9. Product Planning - An Enterprise Wiki is an excellent way to share ideas and collaborate in the product planning process as well as providing a powerful platform for communication as the product concept is implemented.
10. Customer Service - Many large organizations start out using a wiki as a great way for customer service and support to find and share information. Then over time they increasingly get customers involved in the collaboration and knowledge sharing process.

Comments

[othemsthesk]

I disagree with you.
Extrefox

[Esenthal Prave]

I'm not sure what the hold-up is... maybe they have re-thought their stance on how this is going to actually make the company any money. Or perhaps their lawyers pointed out the liability of providing agents a platform to stick their feet in their mouth. Whatever it is, it's hardly something I'd claim as being "Well done".
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