SaaS Behind the Firewall

From the beginning CustomerVision was designed as a hosted application. We saw many benefits to this approach including:

1. The SaaS (Software as a Service) model reduces customer expenses on hardware, services and IT staff since we provide this for all our customers.
2. Under the SaaS model we support and manage only a single version of the software. This means significantly lower support costs get passed on because we don't have to support multiple versions or releases.
3. With all of our customers using the latest version of the software we can introduce new features and enhancements to our entire installed base at the same time.

Many of our customers, including major Fortune 500 companies have embraced the SaaS based approach but for various reasons SaaS is still not a fit for everyone. In those cases we've found that our customers still benefit from the SaaS based design of our software. We have many customers who want the software to be hosted in their data center but who allow us to administer the application so, even though it lives behind their firewall, they still always have the latest version and we are always in a position to immediately address any support issues.